Aetna Member Story
Aetna Helps Stroke Patient Get Her Life Back On Track
Jenny had experienced a stroke and took several falls that required surgery to mend broken bones. When she joined Aetna Better Health®
of Illinois in March, Jenny had been struggling with these health setbacks and was self-medicating with alcohol. It was clear to our team
that she needed immediate support and services.
The Aetna team was able to complete the onboarding process in four days. Our staff worked with Waiver Operations to determine what
services were available to assist. They learned Jenny was eligible for services in her home to help make her daily life easier. Tara, a member
of our Waiver Services team, reached out to let Jenny know what resources were available.
Eight days after she joined the plan, Help at Home started providing services in Jenny’s home. A caregiver helped with meal preparation,
laundry and personal care activities to make Jenny’s daily life easier. Each day when Tara called Jenny to get updates and encourage her, she
heard progress. Tara said, “Jenny showed continual improvement and an increasing level of independence. She became less reliant on alcohol
and expressed increased satisfaction and happiness.”
In less than three months, Jenny shared with Tara that she was doing everything on her own. She even hoped to return to her career in health
care. She felt so good, in fact, that she no longer needed in-home support. She told Tara, “I don’t want to tie up services that I don’t need,
especially if there is someone out there that could benefit from them like I have.”
*Names changed to protect privacy
