Aetna Member Story

A Care Team In Action

Markel* is a 15-year-old member who had been hospitalized since late March for psychiatric care. His grandmother was his guardian but didn’t feel equipped to care for Markel’s needs. The teen’s liaison at the Illinois Department of Children and Family Services connected with Markel’s grandmother and developed an Interdisciplinary Care Team to discuss his care. Markel’s primary care provider, psychiatrist, and a community-based behavioral health organization worked with his grandmother to discuss a plan for care after his hospital stay.

After two months in the hospital, Markel was able to go home. His grandmother now feels supported and optimistic.

*Member name changed to protect privacy