CountyCare Member Story
Long-Term Care Member Has Hope For Happiness, Thanks To CountyCare After Challenges With Complex Conditions
CountyCare member L. Penna, a resident of Albany Care (ICF) since 2000, has been diagnosed with schizophrenia, bipolar disorder, asthma, COPD, anemia and anxiety. She was married and in an abusive relationship prior to the nursing home placement. Currently, Penna shares a room with 4 other residents.
Since she joined CountyCare, the Waiver and Long-Term Care team has connected her to a behavioral health provider for medication monitoring and ongoing support.
The Care Management team has also:
- Assessed the member and collaborated on a transition and discharge plan
- Collaborated with the University of Illinois Chicago (UIC) on transition approval, provided labs, progress notes, assessment and transition plan
- Applied for member ID/ Birth certificate/Social Security card and cell phone
- Toured senior living facilities until member found one she desired
- Applied for furniture bank and went with member to make selections
The member continues to make great progress. She just recently moved to Victory Center Riverwoods senior living facility as the next step in her wellness journey.
The member is very excited and relieved that she has a hope for happiness. Our Care Management team has scheduled all follow-up appointments with the SLF MD and Suburban Behavioral Health Counseling Center.
They also:
- Ensure discharge is appropriate and safe
- Stay focused and crafted care plan goals in partnership with the member
- Communicated with nursing home placement, receiving facility and health plan throughout the process to avoid any delays
* Names and identifying details have been changed to protect anonymity
