CountyCare Member Story

CountyCare Helps Member With Upcoming Surgery

Stephanie* is a 25-year-old CountyCare member who had a recent emergency room (ER) visit during which she was prescribed medications for an upcoming surgery. During a routine ER visit follow-up call, the CountyCare Care Coordinator conducted a medication reconciliation and soon realized the member did not recall being prescribed medications.

The Care Coordinator found out that Stephanie was scheduled to have surgery in the coming month and that the prescribed medications must be taken prior to the surgery. The Care Coordinator contacted the doctor’s office to confirm the medications on file and any other information the member might need.



The Care Coordinator took the time to explain to Stephanie the importance of taking her preoperative medications. Thanks to the Care Coordinator following up with Stephanie after her ER visit, Stephanie was able to take her preoperative medications to ensure the necessary surgery could take place. This is just one example of how a phone call can make a world of difference in the lives of our members.

*Names and identifying details have been changed to protect anonymity.