Meridian Member Story

Meridian Helps Member Deliver Healthy Baby Boy

Tia, a 27-year-old enrolled in care management for high-risk pregnancy, had a history of hypertension and mental health disorders.  During Care Manager Jennifer Rose Held’s first discussion with Tia, she denied having symptoms of hypertension. Jennifer utilized her nursing skills and conducted motivational interviewing with Tia.

Jennifer discovered Tia had not been taking her hypertension medications, nor was she aware of the symptoms of high blood pressure during pregnancy. Jennifer provided education to Tia and successfully enrolled her in Meridian’s Obstetric (OB) Remote Patient Monitoring program. Tia received a phone, Bluetooth blood pressure cuff, and real-time support along with notifications/education based on her blood pressure readings.

The week after enrolling in Meridian’s OB Care Management program, Tia called Jennifer for assistance as she was experiencing a panic attack and wanted someone to take her to the hospital. Jennifer calmed Tia down and helped her through the situation by providing coping mechanisms for her anxiety.

After the conversation, Tia was relaxed and did not require a trip to the hospital. Jennifer made sure to call her back a few hours later to check in. Tia expressed gratitude for all the support and reassurance Jennifer provided.

During ongoing interactions with Jennifer, Tia shared that her landlord was displacing her, and she immediately needed to find a new place to live. Jennifer assisted Tia, helping her learn about her county’s eviction policies and linking her to Meridian’s Community Connections department for assistance with housing resources.  With Jennifer’s help, the landlord adhered to the eviction policy and granted her a 30-day notice. She also supported Tia by providing contact information for housing alternatives during this timeframe.

Tia found stable housing and maintained healthy habits, including medication adherence, coping skills, attending provider appointments, and developing and following her plan of care. Tia became confident and comfortable collaborating with her providers and care team. She expressed her gratitude for Jennifer’s support. Tia went on to deliver a healthy baby boy on April 24, 2022.