Molina Member Story

Helen is a 68-year-old woman from Peoria with morbid obesity and a skin condition. She was referred to Molina case management because she was having a hard time meeting her daily needs and had barriers to accessing specialty care. Helen had limited mobility and a walker and felt self-conscious about her appearance. She did not have any regular providers to treat her conditions.

Getting Help

A Molina case manager began working with Helen to educate her on her benefits. The case manager coordinated with Helen’s primary care physician to make her home more accessible and get needed medical equipment. The case manager helped her schedule appointments with specialty providers and advocated for her to receive a power scooter and a physical therapy evaluation.



Now

Within 90 days Helen received a mobile scooter and was set up with physical therapy and in-home support. She was able to move around her apartment and go to appointments more easily. Helen continued to engage with her care team and improve her health. She feels more confident and satisfied with her life. Helen is grateful to her Molina case manager for her help, compassion, and professionalism. Helen reports the help she’s received has changed her life and given her hope for the future.