BlueCross BlueShield Member Story

Providing A Helpful And Fast Support To An Expectant Mother

Already full of frustration and worry, BCCHP member, Maria, was diagnosed with a high-risk pregnancy by her provider.  From the beginning of her pregnancy, Maria ran into various social barriers in partially due to her need for a Spanish translator.  Following the high-risk pregnancy assessment, a Spanish speaking BCCHP Care Coordinator (CC) was assigned to make outreach.  The CC contacted Maria and immediately recognized that her high stress levels were primarily caused by her social barriers.  Her CC gathered all the outstanding problems Maria was facing and connected her with a combination of resources through CSS referrals, CC intervention and education, and added translation services to ease the process.  Maria’s CC helped her identify her strengths and areas where improvements could be made as she prepared for her baby.  All her social barriers were addressed within 24 hours, and she expressed extreme relief upon hearing of the resolutions and thanked her team for their efforts.  With this help, Maria was able to complete her pregnancy without unnecessary added stress that could have impacted her already high-risk pregnancy.