Humana Member Story

Humana Helps To Alleviate Burdens For Member And Family

Joy, a Humana member in her early 90s, is dealing with multiple chronic conditions that impact her memory and her mobility. She lives with her

family, who are her primary caregivers, in a two-story home. Joy’s bedroom is on the second floor, and she uses a cane, walker and chair

lift on stairs for mobility in her home. Following a recent fall and hospitalization, Joy’s family started experiencing some caregiver

burnout.

That’s when a Humana care coordinator reached out to Joy and was able to find solutions to help improve her quality of life, along with removing

some of the burden of caregiving from Joy’s family.

When Joy and the care coordinator talked, Joy explained that she’d previously declined homemaker services, a benefit of her Humana plan,

because of COVID, but that she wanted to begin using that service. The care coordinator found a homemaker service in Joy’s area to assist her

with daily activities such as bathing and eating, as well as laundry, housework and shopping. Joy’s benefit included 125 hours of homemaker services per month, and the care coordinator asked the agency to begin services immediately.

Joy’s family felt burdened with keeping enough incontinent supplies on hand. Upon hearing this, the care coordinator offered to assist Joy with

setting up a regular delivery of incontinence supplies from a reputable company.

Understanding that Joy’s family spent a great deal of time worrying about Joy and mobility challenges, the care coordinator suggested Joy

and her family consider getting a Personal Emergency Response System (PERS), an available benefit as part of Joy’s Humana plan. The PERS is a

medical alert system that can help inform Joy’s family if she falls and give Joy greater confidence to move around on her own.

Joy’s family was concerned about keeping track of the billing for services, but the care coordinator reassured them that she would be there to help, including validating services every 90 days and contacting companies involved about any issues.

Today, Joy and her family are doing well. Joy feels more freedom thanks to the homemaker services and her PERS. And, Joy’s family is no longer

struggling with caregiver burnout.